and director of Messages
Author of The
Future Is Customer Service
Illman was sacked from a Perth TV station in 1988.
Today he is the owner of The Message Group, an
award-winning group of companies covering a range
of industries including visual marketing, audio
production, corporate training and hospitality.
This international business turns over in excess
of AU$13m/year and employs more than 100 staff
in Australia and Singapore.
passion for wowing clients has been one of the
major factors in his company’s amazing success.
His latest book, The Future IS Customer Service
(also available as a 3-CD talking book), features
more than 200 real-life stories on the subject,
as well as proven strategies that staff, managers
and business owners can use in their own organisations.
runs his own acclaimed seminars throughout the
Asia-Pacific region on subjects ranging from telephone
etiquette and ambush marketing through to customer
service. A recognised authority on the latter,
he’s been featured on The Today Show, A
Current Affair and CNBC, as well as 2GB, 3AW,
6PR, 4BC and ABC radio. Versions of Kym’s
seminars have since been released on CD &
as Australia’s premier ambush marketer,
Kym has secured more than AU$1m worth of free
media exposure over the past decade. In fact,
millions of people have seen the familiar Messages
On Hold logo at sporting and newsworthy events
around the world.
represented Australia in the World Young Business
Achiever Award in 1995 and was named 2007 Ernst
& Young Entrepreneur of the Year, Western
Region. He's also a much sought-after public speaker,
presenting to small and large corporate groups
on a range of topics including customer service,
ambush marketing, telephone techniques and the
secrets behind his rags-to-riches success. (Credit:
Illman is the king of ambush marketing.
Illman is an ambush marketing and customer service
more information contact:
m: 0434 115 348
Man Australia is delighted to have assisted Kym Illman
with media and publicity
Girl and Kym Illman
Nine 'A Current Affair' - Rags to riches
Nine 'Today', 'A Current Affair'
Radio, ABC Radio, 6PR
Sydney Morning Herald, The Age, The Sun-Herald,
The West, The Advertiser, Marketing Magazine,
B&T, The Bulletin, BRW, Australian Financial